FREQUENTLY
ASKED QUESTIONS

Simply start a chat with us from our contact page. The vast majority of clients book over WhatsApp as it’s a secure platform and also allows us to message each other in the lead up to (and after) your wedding. We’ll check your date is still available, take a few extra bits of information and that’s it. The finer details we will check back with you closer to the wedding.

For most bookings, a deposit of £150 is required to secure your date with the remainder not due until 28-days before your wedding. For weddings spanning multiple days, the deposit is payable for each day.

We accept most major credit/debit cards online or bank transfer. For security purposes we do not accept cash payments.

You can pay as frequently or infrequently as you like. Just as long as the full balance is paid in full by 28-days before the wedding, you’re fine.

Please check out our full booking terms and conditions HERE.

Please contact us with the details as soon as possible and we will try to accommodate you where we can. Generally most upgrades are available (team availability permitting). Downgrades may incur costs, in particular if you are reducing the number of team members attending your wedding (e.g. downgrading from a dual photo-video package to a standalone one).

It is the clients responsibility to secure access and pay any license/permit fees required. We do however pay for the music license for your video but this is separate to anything venues may charge.

Most packages for England & Wales are free of travel charges. Our Micro Wedding & Short N Sweet packages have travel charges outside a 1-hour radius of DY6. Please contact us for pricing.

Please contact us for pricing.

With my friendly, candid style I can be as involved (or hidden) as you like. If you don’t want any posed photos, you don’t have to. Even my “posed” photos get no more complicated than having a stroll and a laugh around your venue, keeping it light and breezy. Some packages include an optional engagement shoot which I recommend you take up just so you can see how relaxed things will be.

For the vast majority of the day you can ignore the video as it’ll be filmed all naturally, leaving you to enjoy yourselves.

Unfortunately at a handful of locations, this will be the case. Before booking us you should always double check your venue allows us access. Even if we are denied access, we can still put together a great video from the remainder of the day.

Where possible we like to get a spot up front facing you both. Some venues won’t allow this so we will need to go to their assigned spot. Some venue layouts/decor choices may also restrict viewing angles (such as flowers, flower arches and structures blocking you). We will try to find the best place possible. If you would rather us capture your wedding from behind you, just ask!

We never use flash or video lights during the main ceremony. For the remainder of the day, both may be used at some point although we try to use natural light where possible. If you or any guests are sensitive to flashing lights, please let me know.

No. We will arrive at your venue early to go over the layout and speak to the event manager/officiant to ensure we are playing by the rules.

This is entirely up to you but we highly recommend having an unplugged ceremony - this means your guests keep their phones in their pockets throughout the ceremony. We’ve seen it several times where overly-enthusiastic guests step out and block the view down the aisle as our newly married couples prepare to walk out.

We are a part of a network of photographers & videographers that we can contact to hopefully find emergency cover. I’ve never gone off sick in 13 years and I even broke my ribs at a wedding once - and I still carried on working for the next ten hours!