Booking Terms & Conditions
We / Us / Our – Tony Hailstone Video & Photography
Client / You / Your / Yourselves / Yourself – Billing Person
PAYMENT & ONLINE BOOKING
- Online booking pricing does not include any bespoke or out-of-package requirements you may have (e.g. multi-day shoots, destination weddings, overtime requirements etc). You should contact us for an accurate price. We will manually amend the pricing when we prepare your invoice.
- A non-refundable deposit of £150 (per day for multi-day weddings) is required to secure your date with the remainder due 28-days before your wedding. Your date is not secured until payment has been received. We accept credit and debit cards and bank transfer. Once your deposit is received your booking is confirmed and you are bound by our Terms & Conditions.
- Destination weddings (non-England/Wales) will require advance payment of flights/accommodation costs.
- Should final payment not be cleared before the wedding date, we reserve the right to not attend your wedding and still charge the full amount due based on our cancellation policy below.
- In all circumstances the deposit of £150 (per day booked) is non-refundable
- For all other cancellations, these must be sent via email AND followed up with a phone call. We will send you written confirmation of cancellation and any outstanding fees that may be due.
- Refund terms: Less than 60-days notice – full outstanding balance due. More than 60-days notice – loss of deposit plus any pre-booked tickets/hotel room costs for destination weddings.
- In the event of you changing your wedding date, we will try to do this with no additional charge. However, should we not be free on your new date, normal cancellation rules and fees apply. Should we accept a change of date, you will not be able to alter or cancel the new date and will be responsible for the full amount due for your package whether it goes ahead or not.
IN THE EVENT OF OUR CANCELLATION
- In the event of our need to cancel your booking for any reason other than non-payment by yourself, you will be entitled to a full refund of any monies you have paid us. That is the limit to which you will be reimbursed and will not be due any compensation.
- For both photography and video packages, we will attempt to put you in contact with an alternative supplier of suitable quality – however, you will need to arrange booking and payment terms directly with them. You are under no obligation to use them.
COVERAGE OF YOUR DAY
- Due to the live nature of weddings and events, with many elements being out of our control, we cannot guarantee of any specific element being captured. Of course we endeavour to cover what we can within your package description.
- It is the clients responsibility to secure access for coverage on the day. This includes contacting all venues and paying any necessary filming/photographic fees. It is also the clients responsibility to check any rules for coverage as some venues (churches mainly) may heavily restrict access during the service (in exceptional circumstances it may not be allowed at all). We cannot be held responsible for lost/poor coverage as a result of limited/restricted access to your venues.
- We use excellent equipment to get the best out of your day but we cannot be held responsible for poor coverage as a result of bad weather, poor lighting, restricted access or guest interference.
- We reserve the right to leave your wedding immediately should any guests or members of the wedding party be aggressive, abusive or violent towards any of our staff. This includes tampering with our equipment. Should this occur, we will assemble photos/video (depending on package) based on what was shot up until the point we left. You will not have any claim for compensation as a result of lost coverage. Should our equipment be damaged by a guest or member of the wedding party, any lost coverage will not be compensated for and the person(s) responsible may be prosecuted.
- We encourage clients to submit a groups photo list in order to stay organised on the day. We limit this to approximately 10-shots in order to minimise the formal shooting (we are primarily candid photographers). This list is used as a guide but is not grounds for a refund (partial or whole) should certain photographs not get completed.
- We advise assigning a member of the wedding party to help round up people during the group photos. We cannot be held responsible for named persons going missing, refusing to be photographed or misbehaving on the photos.
- We want you to feel relaxed on the day with regards to the photography but on understanding there will be a very limited window after the service in which to perform the formal shots. We highly recommend scheduling at least 30-45 minutes for your photos following the service. Winter weddings may have even less time available due to the earlier sunset.
- We do not insist but it is very welcomed if a hot meal can be arranged for us at your wedding. When including travel we may be working for over 12-hours so would require something more substantial than sandwiches. Many venues will provide suppliers with free meals or can reassign (at your request) a meal for a guest that did not turn up. Should a hot meal not be available, we will require at least a 1-hour uninterrupted break in which to get food – this may mean leaving the site if food is not available on site.